This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Wonderful and reassuring care for endoscopies"

About: East Surrey Hospital / General surgery

(as the patient),

I recently had both an endoscopy and colonoscopy over a 2 week period

I just wanted to say how wonderful and reassuring everyone was, they even noticed that my birthday was the day after the endoscopy and all wished me a lovely day for my birthday.

Before each procedure all reassured me of the process, what to expect and talked me through the procedures without making me feel silly or rushing me. I was not waiting long anywhere and was rarely left alone (before or after the ops). The staff in the recovery unit were friendly and happy, reassuring when required.

I really cant say thank you enough to all concerned from beginning to end.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 31/03/2015 at 13:24
Published on Care Opinion at 13:28


picture of Ian Mackenzie

Dear Foxy59

Thank you for posting such great comments about your recent experience in the endoscopy unit and that you felt so well looked after by all the staff in department. It was also nice to read the comment about your birthday - its always nice to have someone say happy birthday!

Best wishes

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k