"Wonderful and reassuring care for endoscopies"

About: East Surrey Hospital / General surgery

(as the patient),

I recently had both an endoscopy and colonoscopy over a 2 week period

I just wanted to say how wonderful and reassuring everyone was, they even noticed that my birthday was the day after the endoscopy and all wished me a lovely day for my birthday.

Before each procedure all reassured me of the process, what to expect and talked me through the procedures without making me feel silly or rushing me. I was not waiting long anywhere and was rarely left alone (before or after the ops). The staff in the recovery unit were friendly and happy, reassuring when required.

I really cant say thank you enough to all concerned from beginning to end.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Foxy59

Thank you for posting such great comments about your recent experience in the endoscopy unit and that you felt so well looked after by all the staff in department. It was also nice to read the comment about your birthday - its always nice to have someone say happy birthday!

Best wishes


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