"Problems with clinic appointments"

About: Royal Alexandra Hospital / Rheumatology

(as a relative),

My father attends the Rheumatology Department & has been told to attend for appointments on two occasions. Only to be told he doesn't have an appointment. Even though he has received appointment letters in the post.

He has had to travel twice now for a wasted journey. Not very good at all for someone who is in constant pain & doesn't like hospitals.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Kazza26,

I'm really sorry that your father has had these wasted trips, which is frustrating for anyone but particularly so when in pain. I have already spoken to Jacqueline Nicol, the General Manager for this service about your comments and it would be of real help to allow her to look into this if you could provide me with some more details.

I would appreciate if you could get in touch with me directly on lorna.gray@ggc.scot.nhs.uk and look forward to hearing from you.

Kind Regards,


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