This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

TRAQS

Posted By Quiz781

"TRAQS"

About: Telford referral and quality service (TRAQS)

(as the patient),

My only complaint is that I had to phone TRAQS after 3 weeks of not hearing from you. The TRAQS lady I spoke to on the phone was apologetic and very helpful with choice (appointment time and hospital choice)

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG 9 years ago
Helen Handy
TRAQS & CAB Co-Ordinator,
Telford and Wrekin CCG

Submitted on 27/03/2015 at 14:24
Published on Care Opinion at 15:59

Dear Quiz781

I am disappointed to read that you had not heard from the TRAQS team for 3 weeks. I assume that this is when you saw your GP and the decision to refer was made?

TRAQS can only process your referral once we have received your letter from your GP, the GP may not generate the referral letter straight away, it maybe done a few days letter as the secretary needs to be given to type the letter.We do sometimes have problems contacting patients as the contact information provided by the GP practice is not included or is incorrect, As all comments are anonymous I am unable to comment further in this instance.

Thank you for taking the time to share your concerns with the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k