"I am extremely unhappy about the way my appointment was handled"

During august 2014, my sight became slightly blurred and on examination by my optician it was decided that I needed laser treatment as I had previously had cataracts removed and debris from this procedure was clouding my vision.

In September 2014, I was put on the waiting list at the Princess Royal Hospital for a routine appointment which subsequently came through for January 2015. This was fine I would wait. During the next two months my sight deteriorated to the extent that I could hardly see at all and had to stop driving and as I am disabled and live alone it was frightening.

Upon re-examination my optician and GP decided this laser treatment needed to be done asap and requested my appointment be brought forward, in a letter sent in December 2014.

Neither my GP nor I heard any more about it and I went for my routine appointment in January 2015 where I received an excellent treatment. When I asked about my requested earlier appointment I discovered my GP’s letter had apparently had just been filed in my records and nothing was done about it.

Apparently it was decided that I would not be seen any earlier, I am furious about this. Who decided this should happen, totally ignoring the request of a qualified optician and a qualified GP who passed on evidence of my deteriorating eye condition.

I worry about the fact that although my problem was not life threatening it could have been more serious than just laser treatment and I wish to make a strong complain about the fact that a decision was made by someone in the hospital to treat this request flippantly. I am extremely unhappy about the way this was handled! !