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Excellent Service

Posted By mishka

"Excellent Service"

About: Biggart Hospital

(as the patient),

I had an extremely painful ankle which was swollen - no reason for this. I contacted podiatry and was given an appointment to be seen the next day. The podiatrist(Joseph) was very thorough and explained everything carefully, I had tendonitis. He gave me insoles to wear, excercises to do, and instructions on how to help make my recovery. All the staff at the Biggart Hospital in Prestwick were friendly and helpful.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 25/03/2015 at 11:44
Published on Care Opinion at 14:52

picture of Eunice Goodwin

Dear mishka,

I am very glad you found the team at the Biggart (Podiatry) to be so helpful and friendly. Thank you so much for taking the time to let us know about your care, I have passed this to Joseph and the team and they were very pleased to hear your good feedback. I hope your ankle is getting better now.

Best wishes,

Eunice

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