"Collectivly it works"

About: Royal Derby Hospital

Over the past few months I have been visiting Derby Royal Hospital with my mother. Our experience has been a good one upon each visit and stay at the hospital. We have visited the renal clinic where the staff explained everything we were concerned about and put our minds at ease. My mother stayed on ward 315 for 24 hours; again this experience was productive to my mums’ health. The team in the main entrance and all the volunteers throughout the hospital give a great service and they have helped us so much each visit we have made. I cannot forget the porters. I realise the hospital functions daily with good management, however I understand the importance of the porters’ role and thank them for looking after my mum. Please pass my thanks on to all departments. You do a great job.

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Response from Royal Derby Hospital

Firstly, may we apologise for the delay in responding to your review. We were very pleased to read your kind comments and will certainly ensure these are shared with the staff in these areas as I am sure they also will be most appreciative. It is always nice to receive such positive feedback and may we thank you for taking the time to provide us with this valuable and important information. May we wish you and your mother our sincere best wishes for the future. Kind regards The Patient Experience Team for Derby Teaching Hospital NHS Foundation Trust

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