"Not Impressed"

About: University Hospital Of North Durham

Referred via Peterlee Urgent Care Centre due to my teenage son dislocating his knee and the Dr at Peterlee concerned about ligament problems. Seen fairly quickly and splint removed by a nurse, then seen by an arrogant Doctor, who said 'don't know why they sent you here'. After I explained they thought there was a problem with his ligaments, they bent my sons leg one way, then the other way, causing my son a lot of pain. They then said 'come back next week and you'll probably be referred for physio'.. With that they walked out of the room leaving the nurse to answer any questions I had. They even apologised for the doctor's manner. No attempt was made to replace the splint, now my sons kneecap keeps moving, causing even more pain, so it could be a return visit before his next appointment

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Response from University Hospital Of North Durham

Thank you for providing feedback on your son's recent visit to the University Hospital of North Durham and the Orthopaedic department. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron and Service Manager to discuss with staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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