"COPD in community sevice"

About: Basildon University Hospital

As a senior health worker in another trust I'm appalled at the extremely poor service provided by the community COPD team. They either don't burger contacting my mother and/or don't turn up to see her as promised. The service is haphazard and some staff have a serious attitude problem. I'm shocked that this even runs anymore. You wait a horrendous time for your referral to be addressed only to be totally let doe by the false promise of a community visit.

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Response from Basildon University Hospital

We are sorry to hear that you are not happy with the care provided by the community COPD team. Your comments will be shared with the team. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 who will be happy to assist you further should you need them.

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