"Efficient and effective"

Having fallen and injured my wrist I went initially to Tewkesbury Hospital where I was seen straight away, given pain relief and following an xray was sent to Cheltenham General A&E. My xray was sent electronically to Cheltenham and I was seen by the triage nurse and the doctor within an hour and told that he would try and manipulate the bone back into place with a local anaesthetic. The department was very busy but I was still treated in a timely manner. Following a further xray I had to attend the fracture clinic and an appointment was made for the next morning, I was seen promptly by the Consultant and advised an operation was necessary and the trauma nurse arranged this for the following morning. Throughout the whole process I have been very impressed with all the doctors, nursing staff and plaster technicians, their kindness and caring approach helped me through a very traumatic experience.