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receptionist on desk rude

Story from nhs.uk

"receptionist on desk rude"

About: James Paget University Hospital

After working all night then going to hospital for breast lump which I was worried about.i got to the department early.they wouldn't sign me in and told me to go away and come back when I asked if I could sit they said no.i did sit and wait they didn't check my details so no not happy they are the first person you meet and they were very unhelpful

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Responses

Response from James Paget University Hospital 9 years ago
James Paget University Hospital

Submitted on 24/03/2015 at 09:34
Published on nhs.uk on 25/03/2015 at 00:00

I am so sorry to read your comments about the experience you had here. Would you like to talk to us about it so we can resolve as we would like to be able to? If so, please contact our PALS team direct in the first instance. They will be able to look into it for you. Further details of what PALS does and their contacts can be found at this link on our website. http://www.jpaget.nhs.uk/patients-visitors/patient-advice-liaison-service-(pals)-and-complaints/ We don't want to see any of our patients feeling the way you have felt, and if we need to provide some more staff training or advice, we would be very happy to do that. Alternatively, if you would like to call me direct, I can put you through to PALS. My number is 01493 452162. I hope we hear from you soon. Ann Filby, Head of Communications

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