"spent 2 hours at newhall and they forgot i was..."

drove to newhall from portland to see about cateract opp booked in and filled out medical forms and told to sit and wait .after waiting 1hr 30 min iasked how much longer .the receptionist that so called booked me in asked if i let anyone know i was there when i said you did they looked on the list and only then put a tick by my name and then told me i was to late the doctor has now gone home i think the service of care is disgracefull not even a appology plus a waste of time and money

Story from NHS Choices

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Response from New Hall Hospital

Thank you very much for taking the time to give us feedback and for bringing this to our attention. We are very sorry to hear of the concerns you have raised and will investigate this incident thoroughly. Here at New Hall Hospital, we are always grateful to receive feedback, negative or positive to help us improve our service and will be in touch with you directly soon with the outcome of the investigation.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful