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Pain!

Story from nhs.uk

"Pain!"

About: Royal Derby Hospital

So I came to the pain management clinic, very good helpful with advice etc and got recommended for a procedure estimated time 4-6 weeks. After not hearing anything letter etc I ring today to find the secretary is on annual leave who is dealing with the booking of the procedure but is on holiday for 2 weeks? Then im told there is a 4 week wait on top of that! So im basically told I've got to wait while in pain for 2 weeks. Why isn't another secretary booking dates while this person is off? NHS what a joke you are! And another thing, the secretary I spoke too on the main desk attitude or what very harsh all I want is a pain free day.

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Responses

Response from Royal Derby Hospital 9 years ago
Royal Derby Hospital

Submitted on 10/04/2015 at 13:21
Published on nhs.uk on 11/04/2015 at 01:00

Firstly, may we apologise for the delay in responding to your review. We were disappointed to hear of your recent experience regarding your appointment in our Pain Management Clinic and offer our sincere apologies for any upset caused in this respect. Without more detail we are unable to respond more fully but we will certainly ensure this feedback is shared with the relevant staff. If you would like us to investigate this matter more thoroughly, please consider contacting our Patient Advice & Liaison Service (PALS) on Freephone 0800783 7691 or via their email dhft.contactpals@nhs.net, who will be happy to assist you further. Once again, please accept our apologies on this occasion and may we also take the opportunity to thank you for taking the time to provide us with this valuable feedback. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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