"I'm so lucky to be here and entitled to the wonderful NHS"

About: The Royal Liverpool University Hospital / Nephrology

(as the patient),

I was referred by my GP to the Royal Liverpool University Hospital after being unwell for about 18 months, during which I had to have 4 pints of blood transferred at Fazakerley Hospital. I had a number of tests and eventually was diagnosed as having a kidney tumour. After heart tests I needed a temporary pacemaker before my operation. If I had been royalty, I couldn’t have had better treatment, especially from my surgeon; but also all the hospital staff. Then I was still not well and after having a camera down; the decision was taken to remove part of my stomach. Again, wonderful surgeon, hospital staff and treatment. I am an 83 year old woman and cannot express how lucky I am to be here and entitled to the wonderful NHS. I am so grateful for all the care and nursing I had, all due to being transferred by my GP to hospital; and the excellent treatment I received. I now have a permanent pacemaker fitted.

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Response from NHS Knowsley


I wish to extend our grateful thanks to you for taking the time to record such positive comments. I will ensure that they are shared with the staff as I know the staff will be delighted to receive such positive feedback.

Best wishes,

Kelly Owen

PALS Officer

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