"5 star care"

About: Moseley Hall Hospital

I recently spent just over a week in Ward 7 rehabilitating from a total hip replacement at ROH I have a phobia about hospitals and it was with a great deal of misgiving that I decided that I had to ‘just do it and have the operation’! My experience of Moseley Hall was extremely positive. All the staff (particularly the nurses and physios) were so supportive, encouraging and friendly, and whilst extremely busy, always had time to explain procedures and made sure that patients concerns and needs were addressed. My admiration goes out to you all for managing to do your jobs so well and with humour too. The only concern which I have is the catering company’s supply of low sugar squash at meal times. This contains the very questionable additive Aspartame which is a chemically produced sweetener whose use is causing a great deal of concern in many quarters. Whilst it is still legal for use in the UK, its history suggests that it far from safe and perhaps it may be prudent for the caterers to source a squash with a natural sweetener such as Stevia or Xylitol? Other than that, all I can say is a very big thank you for looking after me so well and I am well on the road to recovery thanks to your care

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Response from Moseley Hall Hospital

Dear Paddy Broughton Thank for your very valuable feedback and for the kind comments you make about the ward team on ward 7 Moseley Hall Hospital. The team always aim to provide excellent care and support to patients and I am delighted to read that this was your experience whilst staying on the ward. Your comments about the type of squash at mealtimes have been forwarded to the Facilities Manager who is responsible for catering, and I have asked her to look at how patients can be offered a choice of squash to take account of the health benefits of natural sweeteners. Thank you again for providing your feedback. Alison Last Associate Director of Patient Experience Birmingham Community Healthcare Trust

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