"surgery ok"

About: Queen's Hospital, Burton Upon Trent

beginning of ;hip replacement ok surgery ok. epideral i think they thought it was right hip instead of left. on discharge letter it says right when in fact should be left. on ward a mentally ill patient opposite who had behavioural issues which caused distress to other patients trying to recover. x ray department obllvious to how to treat hip replacement patients when getting onto x ray couch. food not very nutritious and fresh. had to wait ages for drugs and discharge and no porters around to take to car.

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer We are really sorry to hear about your experience of our Orthopaedic ward at the Queen’s hospital. This is does not reflect the level of care we expect our patients to receive. We would like to investigate your concerns further so we can improve our service for future patients. If you are happy for us to do so, please contact the Patient Advice Liaison Service 01283 593110. Kind regards PALS team