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Seen by a nurse who was defensive and patronising...

Story from nhs.uk

"Seen by a nurse who was defensive and patronising..."

About: Queen Alexandra Hospital

I was seen quickly but the nurse practitioner I saw was patronising and defensive and rude and obstructive and even stopped the doctor from seeing me. They probably guessed I would complain about their rude and unhelpful manner . I do not think sthey should be a nurse because of their manner.

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Responses

Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 18/03/2015 at 10:15
Published on nhs.uk on 19/03/2015 at 00:00

Many thanks for taking the time to give feedback it is much appreciated and will be shared with the team. Clearly though we did not get it all right for you and we will certainly use your experience as a learning opportunity. I know the team will be very disappointed as we pride ourselves on the care we provide.

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