"poor comms/lack updates/ gp not kept updated,"

About: Churchill Hospital

a poor experience from start to finish, at upper gi unit, poor comms, lack of follow ups, operations prodedures changed , with out patient being told,,,,,, my doctor never updated, or informed, decided to take my health care , else where ,, not at all impressed,with level of comms,,,,,,,needs a full overhaul,,,of admin from consultant to patient

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Response from Churchill Hospital

Thank you for your comments regarding your treatment at the Churchill Hospital. I am very sorry that you experienced poor communication as this does not live up to the standards that we expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Katie Harris, Complaints Manager, on 01865 223256 or email katie.harris@ouh.nhs.uk who will be happy to discuss the investigation process with you.

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