"Still waiting"

About: Wrightington Hospital

Everything about this hospital is great apart from 1 thing. I was listed on 20th Jan for my operation I had my pre op on same day and was told it will be in next 6 weeks. 6 weeks passed and nothing. After phoning admissions I feel as though I've been fobbed off now on 3 occasions after phoning on Monday 10th March I was told I would receive my letter and phone call with op date last week by Friday nothing. I Phoned again and this time got told I don't know who told you that but your not due to be listed for a while yet. Very disappointed and not nice to be lied to when awaiting a major op my life is still on hold now and can't plan anything

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting. I was sorry to learn of your experience and would be happy to look into your concerns if you would please contact me at Royal Albert Edward Infirmary. Your comments are important to us to ensure a more positive patient experience in the future.

Kind regards

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