This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

making the best of a bad situation!

Story from nhs.uk

"making the best of a bad situation!"

About: East Surrey Hospital

as i live in Oxford, i can see that there needs to be a major cash injection! The staff do their best with dated equipment and resources! The wards and staff are amazing and give their upmost support and care. The catering requires a lot of rethinking! It's dire and good appetising food speeds up recovery, physically and psychologically. But i'm used to the John Radcliff in Oxford!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 31/03/2015 at 14:28
Published on Care Opinion at 16:05

picture of Ian Mackenzie

Dear Anonymous

Thank you for posting your thoughts on your recent stay in East Surrey Hospital. I'm sorry that you felt that we compared so unfavourably with your local hospital in Oxford. Over the last four years we have invested nearly £60m in the hospital in new facilities and equipment so its disappointing that you didn't see this. I'm also sorry that you didn't like the food and I would agree with your comments about how important good food is.

Regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 31/03/2015 at 14:46
Published on nhs.uk on 02/04/2015 at 01:01

Dear Anonymous Thank you for posting your thoughts on your recent stay in East Surrey Hospital. I'm sorry that you felt that we compared so unfavourably with your local hospital in Oxford. Over the last four years we have invested nearly £60m in the hospital in new facilities and equipment so its disappointing that you didn't see this. I'm also sorry that you didn't like the food and I would agree with your comments about how important good food is. Regards Ian Mackenzie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k