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What a fantastic service!

Posted By Label273

"What a fantastic service!"

About: Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

I have a hip problem for which my GP referred me to a specialist at the Wonford Hospital. Today I received a letter from the hospital asking me to call and make an appointment, which I did and have made an appointment to be seen in April. What a fantastic service!

I had both hips replaced 20 years ago, the left one has been fine but the right one needed to be re-done about 7-10 years ago. It is now troubling me again, particularly as I have arthritis in my right knee which is having a knock on effect on my hip. Wonford Hospital has been great.

I also wanted to let you know that it is very dementia friendly. My Husband has dementia and was in a residential care home for respite care when he suffered a fall and broke his hip last year. He was taken to Wonford hospital for treatment and would ordinarily have been discharged to the care home for recovery. However, I wanted my husband to be transferred to the Exmouth hospital which was unable to take him at the time. Wonford continued to treat him until a bed was available at the Exmouth hospital where he was then taken.

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Responses

Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust 9 years ago
Rebecca McGuffog
Patient Engagement and Experience Officer,
Royal Devon and Exeter NHS Foundation Trust

Submitted on 13/03/2015 at 07:33
Published on Care Opinion at 09:57

Dear Label273

Thank you for taking the time to share your experience of the Orthopaedic Service at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received, and the speed with which you received an appointment. I am also grateful for your kind comments regarding the care your husband received. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I would like to wish you well with your future treatment.

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Response from Royal Devon & Exeter Hospital (Wonford) 8 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 26/05/2015 at 09:37
Published on nhs.uk on 27/05/2015 at 01:01

Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care and treatment you and your husband have received at the Royal Devon and Exeter Hospital. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received.

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