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Care Opinion

chaos

Story from nhs.uk

"chaos"

About: Good Hope Hospital

The most dire hospital visit ever.Care doled out by mostly student nurses with little supervision.Senior nursing staff unhelpful and feed you any old flannel to shut you up.Was told I would probably have an operation(didn't happen in the end)but I wasn't consulted about this,first I knew of it was when the sign went over my bed "nil by mouth"and I asked why that was.Extremely disappointed after previous stay in cardiology which was very good.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 9 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust

Submitted on 20/03/2015 at 08:28
Published on Care Opinion at 15:11

Dear A. Arnold

Thank you for taking the time and trouble to post your recent experience at Good Hope Hospital. I am very concerned to read your comments and would like to reassure you that we take seriously issues that our patients highlight to us.

Could I please ask you to contact me on 0121 424 0808 or email iona.belgrove@heartofengland.nhs.uk so that I can obtain some more information.

With kind regards

Iona

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