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contacting a department

Story from nhs.uk

"contacting a department"

About: Royal Stoke University Hospital

A number of times I have tried to contact the orthodontist department and not had any answer. this has been going on for a couple of months. I have tried to change appointments a few times due to illness and not having treatment done at my local dentists. I am told that I have to contact the department otherwise I will have my treatment cancelled. however this is not possible to do so. I have tried several times for two days and i'm getting nowhere, the member of staff who I spoke to on the phone was very rude and wasn't helpful, they just kept offering me the number I have tried numerous times.

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Responses

Response from Senior Communications Officer, Communications, University Hospitals of North Midlands 9 years ago
University Hospitals of North Midlands

Submitted on 16/03/2015 at 15:55
Published on Care Opinion at 16:12

Dear 'Anonymous'

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

May we suggest that you contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Our Appointments call center number is 01782 676676, the switchboard number is 01782 715444. They will be able to put you through to the department you require.

Thank you

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