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Well done A&E

Story from nhs.uk

"Well done A&E"

About: Eastbourne District General Hospital

On a resent visit to A&E with my son with a cut eyelid (rugby injury) we were very pleasantly surprised. Booking in was quick and the receptionist was chatty, friendly and had a sense of humour. The triage was prompt and the nurse spoke intelligible English which was a great improvement on past visits. We noted the stated 3 hours wait on the board so settled ourselves in comfortable chairs to watch the 6 Nationa on the large wall mounted television. After only 20 minutes we were called in to be seen and when the options had been discussed wound cleaned and stitches applied by a very pleasant practice nurse we left within 45 minutes of our arrival. Didn't get to watch the match though! A very well done Eastbourne A&E.

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Responses

Response from Eastbourne District General Hospital 9 years ago
Eastbourne District General Hospital

Submitted on 06/03/2015 at 12:00
Published on nhs.uk on 07/03/2015 at 00:01

It was a pleasure to read your posting on NHS choices about your recent experience with A&E services at Eastbourne DGH, as staff there are always very committed and dedicated to providing a high quality service at all times. We will ensure that your full posting is shared with all the staff concerned and we hope that your son is making a good recovery from his injury. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk

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