"On behalf of another patient"

About: Freeman Hospital

I would like to thank all the staff my mother has visited throughout the last several months, being admitted to have her gallbladder removed, in addition to having a biopsy on a possible cancerous growth. For the only words my mother to state about the visit and procedures to be 'what lovely staff', and further words of reassurance that the nurses, doctors and specialists she has seen rather than any mention of pain or uncomfortable sensation, or as is more common nowadays, a complaint of some nature, something must have been done right. I would like to thank all the staff there who took care of my elderly mother in my absence. I wish I could provide further information on specific staff, however I cannot. So truly thank you

Story from NHS Choices

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Response from Freeman Hospital

The Directorate of Surgical Services would like to thank you for the positive comments on NHS Choices about your mother’s recent care in General Surgery at the Freeman Hospital. We are pleased to hear that the care and support we provided met your mother’s needs and that she felt supported and reassured during the hospital visits. We will pass on your comments and thanks to the team who will be greatly encouraged by your kind remarks.

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