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Kind and courteous

Story from nhs.uk

"Kind and courteous"

About: Harrogate District Hospital

Visited Harrogate hospital for day surgery on 27th February for a procedure I was very apprehensive and nervous about. The staff at Harrogate were fantastic, without any fuss I was reassured and the whole experience was so much better than I had anticipated. The staff were kind, friendly, professional and courteous. They made an dreaded experience the most pleasant that they could.

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Responses

Response from Harrogate District Hospital 9 years ago
Harrogate District Hospital

Submitted on 20/03/2015 at 14:49
Published on nhs.uk on 21/03/2015 at 00:01

Thank you for your feedback, which we greatly appreciate. We know that coming to hospital for sort of test, consultation or procedure is a stressful experience and hope that our staff will always do their best to keep patients fully informed and put them at their ease. I am pleased that this happened for you and that it improved the experience you had. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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