"Kind and courteous"

About: Harrogate District Hospital

Visited Harrogate hospital for day surgery on 27th February for a procedure I was very apprehensive and nervous about. The staff at Harrogate were fantastic, without any fuss I was reassured and the whole experience was so much better than I had anticipated. The staff were kind, friendly, professional and courteous. They made an dreaded experience the most pleasant that they could.

Story from NHS Choices

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Response from Harrogate District Hospital

Thank you for your feedback, which we greatly appreciate. We know that coming to hospital for sort of test, consultation or procedure is a stressful experience and hope that our staff will always do their best to keep patients fully informed and put them at their ease. I am pleased that this happened for you and that it improved the experience you had. Chris Watt Head of Communications Harrogate and District NHS Foundation Trust

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