"My experience at the Highland Breast Centre"
About: Raigmore Hospital / North of Scotland Breast Screening Centre Raigmore Hospital North of Scotland Breast Screening Centre Inverness IV2 3UJ
Posted by Teuchter (as ),
I recently received care from the Breast Centre at Raigmore hospital and I thought it might be helpful to share a few of my observations.
Firstly, the initial appointment I received was impossible for me to attend so I called the number on the letter to rearrange and left a message which nobody replied to.
Every time I called it just went to voicemail and a further message wasn't replied to either. Eventually I contacted the consultant's secretary via switchboard only to be told that my appointment had been changed and a letter had been sent to notify me. A quick phone call to notify me of the new appointment would have been better as it would have been polite and would have ensured that I had sufficient time to make arrangements to have the day off from work.
At the centre I found that some staff didn't introduce themselves to me and this is disappointing in light of the "my name is" campaign as it makes such a difference when staff introduce themselves. All of the doctors who I encountered introduced themselves. One nurse was very dour and I wasn't sure if she felt she had to be that way as she is often dealing with bad news but it certainly didn't help to put me at ease.
When I was waiting at the mammogram waiting area another patient's partner popped through to see how she was. He was immediately pounced on and advised to return to the main waiting area as he had entered a female only zone. I felt very uncomfortable for him. Surely staff should explain that gents have to wait at the main reception or women should be given the opportunity of waiting at the main reception to be called into the mammogram room as it's only a few meters further for the staff to go. I'm sure that at such an anxious time it is better for women to be able to sit and chat with someone rather than having to sit alone worrying. Just a suggestion.
When the consultant took my biopsy the consultant didn't wash their hands beforehand. I was quite surprised at this given how much emphasis there is on it nowadays.
Despite these few points I felt that I was in very good hands and the consultant was very thorough. I think that overall the centre provides an excellent service.