"My mother being moved without informing anyone"

About: Colchester General Hospital

My 92 year old mother had been in Fordham Ward recovering from a hip operation. When I came to visit her on Sunday 21 February I found her bed empty. The patient next door told me my mother had been moved to Clacton. I went and found the sister on duty and she said the nurses on duty should have informed me. I was down as the first contact. My mother was moved on Saturday afternoon, she herself did not know what was happening and when I eventually found her in Kate Grant Ward at Colchester she was upset and frightened, she didn't know where she was. this lack of communication is appalling - I was shocked to find her bed empty. I would like to know why I was not told that she had been moved.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Geriatric Medicine 26/02/2015 17:23:04”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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