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Reception staff

Story from nhs.uk

"Reception staff"

About: Homerton University Hospital

Overall hospital was ok nursing and surgical staff great just a shame as reception into a/e / walkin were by far some of the rudest people. It was so bad it seems that they have been employed solely not to engage with patients and show no respect or dignity to those people using the services a little empathy and patient care is not asking much. If you doubt anything I have written please feel free to observe the reception staff at any time to witness for yourself the high level of disengagement.

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Responses

Response from Homerton University Hospital 9 years ago
Homerton University Hospital

Submitted on 04/03/2015 at 08:10
Published on nhs.uk on 05/03/2015 at 00:01

We are very sorry to hear about your recent experience at A&E reception and the walk-in centre. Thank you for taking the time to tell us about your experience. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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