"Minor Op unit"

About: Southend Hospital

Had to visit the minor op unit in Prittlewell building today. It was clean and welcoming. Staff were all lovely and there were nice touches like supplying a hot drink, and biscuits and a little dish of sweets, plus notices saying that staff supplied these and the publications on offer. Well done to them for going that extra distance in customer care!

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Response from Southend Hospital

Dear Sir/Madam, Thank you for your post and it is excellent to hear such positive feedback on your visit to minor ops. We are pleased this was over and above your expectations and I will ensure this feedback is sent to the department to notify staff. Customer service is paramount for patients to receive and I am pleased to hear this. Thank you for taking the time to contact us and wishing you well for the future. Regards Louise McIver Patient Involvement Lead

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