"I am convinced they will go the extra mile"

About: Heartlands Hospital / Audiological medicine

(as the patient),

My first visit to the BALANCE Clinic was another example of the high standards achieved in our Heart of England hospitals. The reception area was clean and staff friendly and professional. The appointment with Dr Fahmy and his staff Christine and Sarah was on time and a very reassuring experience.

Dr Fahmy and staff showed a very caring attitude and a great understanding of the problems I have with balance. I am convinced they will go the extra mile to give me a chance for significant improvement in Balance problem

Thank you all at the Balance Clinic for the encouragement and advice you gave me yesterday and I look forward to your future help to try and resolve my balance problem.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Fopey

Thank you so much for your feedback regarding your experience in the BALANCE clinic at Heartlands Hospital.

I will ensure that your comments are forwarded to Dr Fahmy and the team, positive feedback is so important to us, and gives the staff a great boost!

Once again, thank you for taking the time to post your comments, it is most appreciated.

Kind Regards

Marie Helebert

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