"Extremely busy department"

About: North West Ambulance Service NHS Trust / Emergency ambulance Royal Manchester Children's Hospital

(as a parent/guardian),

My child had been poorly and was brought in by ambulance after midnight. The department was extremely busy with wait times of over 3 hours. The staff were great although the actual waiting area was horrendously dirty. The toilets were also in a bad state. Considering this is a hospital I expected a higher level of cleanliness.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding your child’s care in the Paediatric Emergency Department at Royal Manchester Children’s Hospital. Your positive feedback about the staff in the department is appreciated and has been shared with the Clinical Lead and Modern Matron. We would also like to thank you for highlighting your concerns about the cleanliness in the department during the night. Your comments are supportive as negotiations are currently under way to provide improved domestic (cleaning) services out of hours.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust