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Care Opinion

Good experience

Story from nhs.uk

"Good experience"

About: William Harvey Hospital (Ashford)

Took my son to A&E with a broken foot and a follow up at the fracture clinic. Each time staff were friendly and professional. The visit to the fracture clinic was very busy but we were seen within 15-20 minutes. There seemed to be a number of registrars along with the consultant on duty. The team that did the cast were very good with my young son, and managed to get him to laugh even though he was very nervous. All in all, I couldn't be more satisfied. Thank you.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 24/02/2015 at 21:27
Published on Care Opinion at 22:14

Thank you so much for providing us with such lovely feedback about the care we provided for your son. Glad we made a potentially stressful situation a good experience for you both. I am sure staff will really appreciate your kind words. I hope your son is on the mend.

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