About: Sandwell General Hospital

My mother was admitted in Sandwell Hospital and with sharp pains in her stomach. third day she was sent home with antibiotics and told to rest. Mother took tablets as advised, but started to throw up and ended back at the hospital. Doctors admitted they have made a mistake of sending her home soon. My mother suffers from asthma, and She can speak English if you speak slowly and clearly due to hearing problem. Some nurses were wonderful, and helpful. Gave advise and information when needed. But at other times when duty changed, Mum was not given medicine when requested. She needs her neutralizer and she was not given one for 4 hours. Mother was in Lyndon 2, but once she was in Prior ward, it was worse. Mum being an elder person, was told to do things her self and refuse to come when she pressed buss er for help. She had to wait an hour before anyone turned up. I am really concerned as my mother is still in that ward, and if i complain, they may make it hard for her.

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Response from Sandwell General Hospital

Thank you for your feedback. Please be assured that raising a concern will in no way impact negatively on your mother's care. I would like to look into this for you straight away so please email our Patient Advice and Liaison Service via swb-tr.pals@nhs.net with relevant details so that we can help. Toby Lewis, Chief Executive.

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