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communication? communication?? communicatiobn???

Story from nhs.uk

"communication? communication?? communicatiobn???"

About: Queen Alexandra Hospital

Back in December I had a colonoscopy which revealed a malignant colonic tumour. Had CT scans before Xmas. After Xmas a meeting was held and the good news, the results were negative. That was the last I heard until the end of Jan when I was given a date (for which I understood) was for the removal of the tumour. Wrong!! The doctor couldn`t remove the tumour safely. More biopsy`s taken, another team meeting??? this time it will mean surgery? A lot of questions have been left unanswered. Lets see what happens this time!!!

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Responses

Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 24/02/2015 at 12:00
Published on nhs.uk on 25/02/2015 at 00:01

Thank you so much for writing in, we are sorry to hear about the poor communication you are experiencing... we would be really grateful if you would contact our PALS team at PHT.Pals@porthosp.nhs.uk or via their free phone on 0800 9176039 to inform them of your concerns, this way we can look into this for you quickly and efficiently. Kindest Regards Leanne Complaints Officer

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