"Solihull A & E. A long wait but excellent care"

About: Solihull Hospital

Although I was wainting in A & E an unacceptably long time, this wasmore than ofset by the qualtiy of care I received. A & E was visibly busy and staff seemed overworked. Yet I was treated competently and with patience and good humour. I hope I don't have to go to A & E again but I know that if I do so I shall be able to go with confidence. Thank you to all concerned.

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Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust

Dear David

I am sorry that you had to wait so long for your care and appreciatte your understanding that it was so busy. I am delighted to hear of the high quality of the care you were given.

I will pass this on to the staff involved.

Many thanks for taking the time to send this feedback which always give the staff a boost.


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