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Colposcopy dept hard to contacf

Story from nhs.uk

"Colposcopy dept hard to contacf"

About: Addenbrooke's Hospital

Have had three visits since Jan 2012. Appt was made for me each time, with very little notice. When trying to rearrange an appt, was nearly impossible to contact anyone who knew about my case and was spoken to extremely abruptly. Am now awaiting results (for almost 3 weeks) and am again having huge difficulty in getting hold of a member of staff who us able to update me.

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Responses

Response from Addenbrooke's Hospital 9 years ago
Addenbrooke's Hospital

Submitted on 24/02/2015 at 11:21
Published on nhs.uk on 25/02/2015 at 00:01

Thank you for taking to time to let us know about your experience of the Gynaecology Department. I am sorry to hear that you have had such difficulties with the appointment process, and that you were unhappy with the attitude of a member of staff. If you would like us to investigate these matters and respond to you personally, please contact the Patient Advice and Liaison Service on 01223 216756 or email pals@addenbrookes.nhs.uk. Complaints and PALS Manager

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