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Unco-operative verging on uncaring

Story from nhs.uk

"Unco-operative verging on uncaring"

About: Royal Preston Hospital

I complained about an operation. It was the wrong surgeon, chose the wrong foot, did the wrong operation - very badly. Received a reply in 3 days????? No! 4 months and nothing done without my pushing and insisting that it be redone correctly. It was - eventually.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 09/03/2015 at 14:18
Published on Care Opinion at 21:34

Thank you for your feedback. I am concerned to hear of yoru experience and would welcome the opportunity to discuss with you in more detail. If you would be happy to do so, can I ask you to please contact me on 01772 522793.

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Response from Royal Preston Hospital 9 years ago
Royal Preston Hospital

Submitted on 09/03/2015 at 15:56
Published on nhs.uk on 10/03/2015 at 00:00

We are extremely sorry to hear of your experience and would welcome the opportunity to discuss your concerns in more detail. If you would be happy to do so, can we ask you to please contact our Head of Patient Experience and Customer Care on 01772 522793.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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