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Care Opinion

Honiton hospital review

Story from nhs.uk

"Honiton hospital review"

About: Honiton Hospital

Honiton hospital is very poorly run especially for children, after moving from torbay to honiton the standard of care for children is aweful. Children are fobbed off without treatment where gp's in other areas would have given treatment. They missed diagnosing scarlet feaver three times before we took our son to exeter a&e and they diagnosed it after being told by honiton that it was just a cold and to wait it out. Also for conjuntivitis that had spead to both eyes of our other son, after 4 days of our son having both eyes stuck together still no help from honiton hospital. I can list mistakes from honiton hospital as they have been utterly useless and i have never beem so dissapointed with or hack lack of faith in the gp's in a hospital as I have with honiton. I would strongly recommend getting a second opinion for anyone away from honiton.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 9 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 04/03/2015 at 10:00
Published on Care Opinion at 10:49

Dear relative

I was very disappointed to read your feedback regarding your sons treatment at Honiton hospital. It's not clear from your comments as to who you saw ( either nursing staff at the minor injuries unit or Devon Doctors) and I would like to look into your attendances in more detail to be able to resolve your issues.

I would be very grateful if you would contact the Patient Advice and Liaison Service (PALS) on 01271 314090 who will be able to support you further.

Many thanks

Jayne

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Response from Caroline Lee, Partnership Officer, Healthwatch Devon 9 years ago
Caroline Lee
Partnership Officer,
Healthwatch Devon

Submitted on 04/03/2015 at 11:16
Published on Care Opinion at 12:12

Dear Relative

Having read your story I would strongly recommend you contact PALS as Jayne has said. If you would like to speak to somebody in confidence and find out more about PALS Healthwatch Devon operates a confidential helpline, and we are able to give you independent advice and information to support you to resolve this issue.

Please call 0800 520 0640 between 9 30 and 1 pm weekdays, or email info@healthwatchdevon.co.UK to find out more.

We are the independent health and social care watchdog for Devon and we are here to listen and pass on experiences from people across the whole range of publicly funded health and social care services in Devon. To find out more about us please visit www.healthwatchdevon.co.uk

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