"Not impressed"

About: Queen's Hospital (Romford)

After attempting to attend the 'walk in' clinic this morning (I was the first person to arrive). I was told that because I was not registered I could not be seen. I explained I only wanted to get further contraceptive pills. I have attended many family planning clincs in London without having to register. This clinic should not be called a walk in centre as it does not cater for non registered patients. The member of staff on reception was very nice and told me the next available appointment to register me on a Saturday would be 18th April! I find it astonishing how little access there is for a service to just get contraception. Even though I live locally, I will have to utilise a service much further afield.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment. We are currently looking into how sexual health services are accessed. Yours sincerely Wendy Matthews Interim Chief Nurse

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