"Trauma and orthopedic"

About: St George's Hospital (Tooting) (London)

I attended Trauma and Orthopedic at the end of December and I am disappointed at the way I was sent from "pillar to post" on that day .Only when I became upset after having to wait 55 minutes without communication and moved from the treatment room to room 13 I was finally seen by the doctor. It is distressing that patients are treated in this manner without consideration or any explanation . And finally when i left i was told that a follow up appointment would have been sent to me in 2 weeks time ,it is now 6 weeks and still waiting! This is not patient care,it is a disgrace

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Response from St George's University Hospitals NHS Foundation Trust

We are sorry to read that you have been having problems and no communication and appointment. The Patient Advice and Liaison Service (PALS) is available to help you get in touch with the appropriate staff members to enable feed back and identify an appointment date.

PALS can be contacted by telephone on 020 8725 2453 or by email - pals@stgeorges.nhs.uk.