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This could not have been better

Posted By cmb

"This could not have been better"

About: Ayrshire Central Hospital / Rheumatology

(as the patient),

As a someone nearly 70, I have Rheumatoid Arthritis (and a few other concerns). As part of my on-going treatment/care, at my last appointment with him, my named Rheumy Specialist Nurse referred me to Podiatry.

Today, I was seen by Podiatrist Joseph, and Nurse Jessie, at Ayrshire Central. From his opening 'Hello my name is Joe and this is Jessie' through to 'I'll be in touch with you very soon', I was treated with care, respect and courtesy.

I wasn't rushed. I was given time to explain how I felt - without interruption. I felt comfortable and was able to express myself.

After the examination we agreed on a plan for the way forward. This included inserts to my footwear, some intermediate exercises I can do in the meantime and possible directions for the future. This may include speaking to the 'Falls Department', Physio etc.

This could not have been better.

My thanks to all concerned - including 'Admin' who operate appointments etc in the background.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/02/2015 at 17:37
Published on Care Opinion at 17:38

picture of Eunice Goodwin

Dear cmb,

It is great to hear your care has been so good. Thank you so much for this lovely feedback which I will be delighted to pass to the staff. I am sure they will be pleased to know how happy you were with your care.

Kind regards,

Eunice

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Response from Ann Gow, Associate Nurse Director for East Ayrshire Health and Social Care Partnership, East Ayrshire Health and Social Care Partnership, NHS Ayrshire & Arran 9 years ago
Ann Gow
Associate Nurse Director for East Ayrshire Health and Social Care Partnership, East Ayrshire Health and Social Care Partnership,
NHS Ayrshire & Arran

Submitted on 11/02/2015 at 20:51
Published on Care Opinion at 21:05

picture of Ann Gow

Dear cmb

thank you for taking the time to comment so positively on our service. Im really pleased that you had such a good experience we will be sure to pass it on.

Kind regards

Ann

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