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waiting

Story from nhs.uk

"waiting"

About: Heartlands Hospital

I went here last night with a friend that is pregnant and was bleeding and in pain we waited 3 and half hours and still not been seen so we walked out opit is disgusting the wait will not be going here again

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 17/02/2015 at 17:04
Published on Care Opinion at 17:05

Dear Tammy

I'm sorry to read that your friend was having difficulties with bleeding during her pregnancy, I'm sure it was a very worrying time for her, and for you.

Thank you for your post describing your experience and how unhappy you were.

Can I please ask you, or your friend (as the patient) to contact me so that I can obtain some more information and look into your concerns?

I would like to reassure you that we take seriously any issues our patients, families and friends may have and your feedback is important to us.

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you.

Kind Regards

Marie Helebert

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