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Burnley Gynae Day Surgery

Story from nhs.uk

"Burnley Gynae Day Surgery"

About: Burnley General Hospital

From visiting my GP to visiting the Hysteroscopy Clinic for assessment to going to the Gynae Day Surgery I received nothing but kindness and consideration from all concerned. I attended the Clinic and was treated with respect and care. The doctors, Anaesthetist, nurses and receptionists were friendly and cheerful. They did their best to reassure me. a nervous pensioner. The nurses never stopped rushing round looking after their patients, filling endless forms and caring for everyone. All this with financial cuts and many changes is remarkable. My grateful thanks to all concerned.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 11/02/2015 at 14:13
Published on nhs.uk on 12/02/2015 at 00:01

Dear Mrs Taylor Many thanks for your feedback on your experience of our Gynaecology Day Surgery service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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