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Treated with efficiency and good humour at X ray dept

Posted By Almond

"Treated with efficiency and good humour at X ray dept"

About: Western Infirmary/Gartnavel General / Radiology

(as the patient),

I had occasion to attend the XRay department in early February 2015.

I would like to express my satisfaction with the care and attention given by every member of the department.

I was not sure where the department was and asked a passing porter who gave me clear simple directions. The department was very busy but everyone was treated with efficiency and good humour. Thank you!

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 09/02/2015 at 17:17
Published on Care Opinion at 18:06

Dear Almond,

Thank you for your kind comments about all of the staff you encountered when you attended for an X-ray. It is great to hear that the whole team provided you with the same level of care and attention, which is of course what we would expect of all of our staff.

So that I can make sure this goes to the right team, could you clarify for me which hospital it was you attended?

Many thanks,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Almond (the patient)

The hospital that I attended was the Western General hospital,Glasgow

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