"Terrible service Dseu department"

About: Tameside General Hospital

I went in for a day surgery booked in for 12:30pm was nearly 2pm still waiting on staff came and said theres a delay due to no beds. Afterwards all the people were seen to expect me waiting that was 4pm now ridiculous i went on desk to ask whats going on ive been starving since 12midnight and it had been 16hrs ive not ate a thing. She said 10mints after 15mins i was called in the ward but sat dwn waiting..this nurse comes up and says how many times have you been cancelled i thought what you on about ive never been cancelled. and they better not be thinking of that because im off work cos this. Then the assistant of the doctor came and started all constent form. I got dressed and nurse came to take me in and she said we stop our surgerys at 530pm they agreed to do yours i mean thats nothing do with me i waited over 5 hrs here. After i had my op i got to the ward knocked out about 830pm so i had to stay overnight as i was dizzy and sickly The nurse in charge was so bad she didnt care how u was feeling she was rushing to take us to other beds so she could keep eye on us even dow i said look im feeling so dizzy. After a while i went on the other bed trying to sleep. After 5am they kept peepin in the cubicle to see if i was awake so they could kick me out for 6am cos they need the bed so she sent a nurse to say come on wake up now we need the bed how rude were this nurses i was shocked Then they were rushing me so i said listen i waited over 5 hrs yesterday so il take my time getting ready pathetic nurses they were disgusting.

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Response from Tameside General Hospital

I’m sorry you did not receive the standard of care we would expect from the Hospital. Please can I ask you to contact the PALS and complaints department so we can fully investigate your concerns? Telephone:0161 922 4466 Palsandcomplaints@tgh.uk John Goodenough Director of Nursing ’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk

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