"Dignity"

I visited the hospital today with the impression that it had a walk in centre(and it didn't, you only have A&E service), which was my fault I admit. However, when I walked in in the main reception I was treated very badly. The receptionist almost laughed at me when I explained why I came.. he directed me in a rude way to the nearest Walk-in centre in Soho. I did not appreciate his attitude as it was disrespectful and even if not urgent, I was still in pain. The only thing good I can say was the extremely professional doctor that examined me and did not mock me. Please train your welcoming staff better as I am sure you are a great hospital and the reception service should reflect that. Thank you!