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Care Opinion

Really impressed with TRAQS

Posted By Aspire363

"Really impressed with TRAQS"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was contacted by Traqs within Two weeks which I was really impressed with. The hospital choice was excellent and I was given plenty of times for different hospital’s. The lady I spoke to was very polite and nice so I felt at ease with her.

Thank you for your service!

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG 9 years ago
Helen Handy
TRAQS & CAB Co-Ordinator,
Telford and Wrekin CCG

Submitted on 09/02/2015 at 13:42
Published on Care Opinion at 16:56

Dear Aspire363

Thank you for taking the time to share your positive feedback with the TRAQS Team.

TRAQS was established with the aim of providing patients with a choice of location and a convenient date/time for their appointment and I am pleased to hear that we were able to arrange a suitable location/date/time for you to attend. We take customer service very seriously and I am pleased to hear that the person you spoke to was very polite and that you felt at ease with her.

Thank you again for sharing your experience with us.

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