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Terrible staff attitude

Story from nhs.uk

"Terrible staff attitude"

About: Doncaster Royal Infirmary

Doctors/Consultant communication skills poor & listening skills non-existant. Do not send elderly relatives here as u cant get them out alive ! Excellent staff on wards 26 & 27 though..

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 9 years ago
Gill Pickersgill
Communications & Engagement Officer,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 26/02/2015 at 12:09
Published on Care Opinion at 16:45

Thank you for your recent feedback. We would like to look into your concerns but as your posting is anonymous we can't do any investigations. We would appreciate if you could please call our Patient Advice & Liaison Service (PALS) on: Tel: 01302 553140 where we will look in to your concerns.

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Response from Doncaster Royal Infirmary 9 years ago
Doncaster Royal Infirmary

Submitted on 02/04/2015 at 14:12
Published on nhs.uk on 03/04/2015 at 01:00

We are sorry to hear that your experience at our hospital did not meet your expectations. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk

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